As of now, our home delivery services don't extent to other provinces except Ontario. We deliver only in Canada. You will be able to make your purchases on our website from anywhere in the world at any time with credit/debit cards issued in Canada, but please ensure the delivery address is in Canada.
Cancellations made within 3 - 6 days will incur a 20% . Cancellations made within 48 hours to the event will incur a 30% .
Thank you for your purchase. We hope you are happy with your purchase. However, if you received an unusable product (We define unusable as expired and or incorrect product dispatched by us to our customers), you may return it to us for a refund (Charges may apply). Please see below for more information on our return policy.
RETURNS: All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS: To return an item, please email customer service at firstname.lastname@example.org (Include a details description of the order, the reason for return and the product that needs to be returned) to obtain a Return Merchandise Authorization (RMA) number. After receiving RMA number, place the item securely in its original packaging and approved return form from Palmvalley, and mail your return to us.
EXCEPTIONS: The following items cannot be returned: Imported Products and discounted products. Sale items are FINAL SALE and cannot be returned. Palmvalley Trading Inc reserves all rights to accept or decline any purchase returns whatsoever.. In Palmvalley Trading Inc, we attempt to minimize or eliminate errors in palmvalley.ca, however, We do not validate that any of our contents, transactions or materials are accurate, complete, reliable, current or error-free. In the event of an error, whether on palmvalley.ca, in transactions, contents, products, and services or otherwise, Palmvalley Trading Inc reserves all right to correct such error and revise your order accordingly if necessary (including price changes) or to cancel the order and refund any amount charged. All items are subject to availability and we reserve the right to make changes or to reject or cancel any order or its contents or our services without notice. All prices are subject to change without notice.
QUESTIONS If you have any questions concerning our return policy, please contact us at email@example.com
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.